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Going Lean in the Not-for-Profit Sector – Introduction & Case Study

April 25, 2018
Bank of Ireland University Branch Montrose, Stillorgan Road,
Dublin, Ireland

A breakfast introduction and case study about applying Lean in the Not for Profit Sector.

All Non-Profit Organisations will of course be lean, but there is a world of difference between being frugal and applying the lean methodology. Being lean goes far beyond cost-cutting, however. The lean process enables organizations to speed up, be more competitive, and build the capability of their people to identify issues and improve their operations. From this they can increase capacity as they improve efficiency and effectiveness.

There is often a perception Lean can’t be applied outside of the manufacturing setting, but this is changing thanks to many successful lean initiatives in services.

How can Lean be applied to Non-Profit organisations (NPOs) for often complex service delivery?

This breakfast briefing with introduce Lean and the Lean Mindset, its possible applications in Non-Profits and we will hear a case study of a Lean project in the Human Services from Catherine McDonald of the Anne Sullivan Centre.


8-8.30 Networking and Light Breakfast

08:30 – 9:00 A brief introduction to Lean and it applications in the Non-Profit Sector

09.00 – 09.30 A Case Study: Catherine McDonald – The Anne Sullivan Centre

09:30 – 10.00 Q & A, Wrap up & Networking

Stuart Nelson BA (Psych); Lean & Six Sigma Black Belt (Jigsaw Consulting)

Stuart works with organisations to solve problems and enable them to develop a Growth Mindset.  Significant management and team leadership experience is combined with over 8 years coaching, training, and consulting.  Recognizing the critical role of the individual in Lean improvements, Stuart completed psychological research into the leader’s role in team engagement, learning and openness to change.  The findings of this research have been presented at academic and professional conferences.  Stuart holds Black Belts in Lean and Six Sigma along with 3rd level qualifications in Psychology, Coaching, Innovation and training.  He is an approved provider of the Enterprise Ireland and IDA Lean offer.

Catherine McDonald MSc (Anne Sullivan Centre)

Catherine has 13 years leadership experience in the not-for-profit sector. Having completed her training in lean six sigma in 2016, Catherine supported her organisation to reduce inefficiencies and increase the engagement of its people through the development and implementation of lean principles. The development of a continuous improvement and quality mindset among the organisation’s management and staff teams has since led to significant organisational improvements. Catherine has a unique skill-set, with third qualifications in social care, health promotion, management in the human services sector and organisational behaviour. She is a member of the British Psychological Society, a certified psychometric testing professional and is currently completing her studies in leadership coaching.

Anne Sullivan Foundation & Centre

The Anne Sullivan Foundation (ASF) is a national organisation that was established to help children who are deafblind throughout Ireland. It was established in 1989 when a group of concerned parents and friends realised that there was no centre in Ireland dedicated to support children who are deafblind and their families. Since then, it has helped many people who are deafblind and their families in Ireland by funding care, advocacy and outreach programmes.

The foundation was named in tribute to Anne Sullivan (1866-1936), the Irish-American teacher, best known for being the educator and companion of Helen Keller. Helen Keller, author, political activist, and lecturer, was the first ever person who was deafblind to earn a Bachelor of Arts degree.

The Anne Sullivan Centre residential service opened in 1996. Staff members works with service users to develop alternative forms of communication such as adapted and formal sign language, concrete symbols and pictures. Specialist trained staff aim to facilitate our adults to pursue    meaningful, active and fulfilling lives through a range of leisure   activities and community outings. Since 1997, the Anne Sullivan Centre has purchased four houses and built two apartments for residents- this reflected an effort to move toward a less institutional model of care and promote the independence of service users.

Since 2010, the Anne Sullivan Centre has also provided Outreach, Day, Respite, Training and Advocacy Services

I’m interested but can’t make the 25th!