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Process Improvement in Local Government – Evening Seminar

November 13, 2018
WIT Arena West Campus, Carriganore
Waterford, Ireland

The WIT RIKON Centre Academy of Lean Enterprise Excellence and the South East Lean Network present the WIT Annual Lean Practitioner Seminar Series – free monthly events which bring together practitioners in CI and Lean enterprise, operational, and process excellence to share their knowledge, experience, expertise, and good practices.

In this Seminar, Elaine Dooley who works with the Housing Department using the Continuous Improvement Process and ‘Lean Toolkit’, will reflect on the old way, lessons learned, and detail the new collaborative approach which creates better services for users and citizens. Jon Hawkins, will present how he introduced the Continuous Improvement Process to the Planning Department of Waterford City and Council as part of his MBA Action Research Project (ARP). He will share his experiences and demonstrate how good stakeholder engagement was used to empower staff, create a Standard Operating Procedure, and deliver a solution that was adopted across the department.

To find out more more about the speakers, agenda and for registration, please click here.