This hands-on visit focuses on lean in hospitality, linking lean tools (process mapping, preventative maintenance) with customer satisfaction (net promoter score).
This visit will be hosted by Ski Beat in its La Plagne resort. Ski Beat is part of the Topflight Travel Group which hosted a Lean in Europe visit in 2017 at its corporate administrative headquarters and since then has continued to send participants on the EU-Japan Centre’s lean activities. Ski Beat had originally planned to host a Lean in Europe visit in April 2020, but the visit was postponed due to the coronavirus pandemic. Ski Beat has kindly agreed to allow participants to bring their partner for 1 to 2½ days of skiiing.