This workshop is applicable to all personnel in a management or project management role within the organisation, starting with the leadership team and key senior supervisors and specialists. The workshop requires a minimum of 10 participants, and we advise a maximum of 14 participants.
Lean thinking is an approach to employee management, process management and workplace organisation that increases market share through superior customer satisfaction. At the same time costs are reduced as employees seek to continuously make shorter, simpler and safer the processes that deliver value to customers. However, identifying the practical steps that will bring about this change to voluntary continuous improvement is not always easy, and sometimes counter-intuitive. This workshop introduces key lean concepts and provides simple and effective tips for increasing customer satisfaction whilst lowering costs.