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ITIL® Practitioner

Start: December 7, 2017 End: December 8, 2017

ITIL® Foundation is a prerequisite to take ITIL® Practitioner as it supplements, rather than substitutes the Foundation qualification. To that end the ITIL® Practitioner syllabus will require delegates to have passed their ITIL® Foundation exam and be familiar with the principles of ITSM and the organization-wide common language of ITIL®. These learnings will be put in context to answer the ‘how’ of successful improvement initiatives with ITIL® Practitioner, which is the next step after Foundation, not a substitution.

This course is designed to teach you how to:
•Use the foundational ITIL concepts that are important drivers for improvement initiatives
•Apply the ITSM Guiding Principles of a service-oriented approach to IT
•Apply ITIL’s CSI Approach in a given organizational context
•Use metrics and measurements to enable improvements
•Communicate effectively as part of improvement initiatives
•Address the people side of improvements through the application of Organizational Change Management practices
•Provide practical guidance on how individuals can leverage Continual Service Improvement (CSI)
•Maximize the benefits of adoption and adaption of ITIL.
•Improve the capability of individuals throughout the business.
•Adopt and adapt ITIL in their day-to-day roles to generate maximum business benefits.
•Make use of technological capabilities, such as automation, real-time reporting and Cloud computing.
•Increase the quality of service design and the efficiency of service delivery.
•Leverage other frameworks and good practices and methodologies – such as Lean, DevOps, Agile and SIAM – to further enhance the value of ITSM.