The 16th Lean in Europe visit focused on lean in services and included visits to two companies – Phonovation and Topflight Travel Group. 35 participants from 8 nationalities joined our joint Lean in Service visit on 5 December 2017.

Phonovation is Ireland’s largest interactive SMS and voice services’ company and aims to become the leading provider of interactive SMS and voice services in each of its markets. The visit focused on how Phonovation drives business value using kanban, business prioritisation and capacity based planning; using a monthly lean operations review for the whole business to share performance data, understanding and areas of focus and improvement; and developing incremental continuous improvement and “lean thinking” by using experimentation & micro learning events.

Topflight Travel Group is a market leader in quality holidays both to summer destinations, as well as an award-winning ski programme. The visit there addressed Topflight’s lean journey – from its very first ‘step’ to how it has embedded Lean thinking into its office design including use of Visual Management and 5S. It also looked at how the company uses Hoshin Kanri and X-Matrix to empower its software development team solve business problems and also at finance processes.

The next Lean in Europe visit will be to Schaeffler Austria GmbH, near Vienna.

It will take place on 27 March 2018, with a preparatory evening on 26 March.

For more details see:

Source: EU Japan Newsletter