Who the company are
Rabobank is a full range international financial services provider which operates on the basis of cooperative principles. Its origins lie in local loan cooperatives founded in the Netherlands over 115 years ago by enterprising individuals who had no access to the capital market.
Rabobank was established in Ireland in August 1994. Rabobank Dublin is a branch of Coöperatieve Rabobank U.A and whose primary activities are in wholesale banking. Rabobank Dublin’s wholesale offering consists primarily of Corporate Banking, Global Client Solutions and Asset Based Finance. As with the rest of the organisation, it focuses primarily on food and agribusiness.
The wholesale side of the business also includes the European Service Centre Dublin (ESC) which provides Operations, Finance and IT services to seven Rabobank offices throughout Europe. The ESC was the subject of this project.
The ESC has had a Continuous Improvement (CI) programme in place since 2011. Along with a significant focus on service management, the CI programme has been responsible for considerable improvements in service quality and customer satisfaction in the intervening period